Frequently Asked Questions

We source the best talent globally. Our experts are based in the USA, UK, Australia and in many other countries. We ensure that all our experts hold a minimum of a Master’s degree, with many possessing a Ph.D. in their area of expertise. Our recruitment process is rigorous with only 2 out of every 100 candidates getting accepted into our expert team.

Privacy is paramount. We take extensive security measures to ensure that all data transmissions are encrypted and secure. We use SSL encryption, do not share any information with third parties and require that not even the academic experts you work with have access to identifying personal information. We use TrustedSite® and other vendors for maximum site security.

Placing an order with us requires immediate payment. However, it is possible to make an inquiry to ensure we can undertake your request before paying. In addition, we offer a full 100% money-back guarantee on all orders.

We pride ourselves on offering a quality service. If you are unhappy with a completed order or would like something changed, we offer unlimited revisions for 14 days. Providing us with detailed feedback about the desired changes helps us address the issue fast. Our experts correct any and all mistakes pertaining to the initial service request. In addition, our Superior services have an extended revision period of 45 days, and our 1st Class services have a revision period of 90 days. We also offer a 100% money-back guarantee on all orders.

1st Class and Superior orders are undertaken by our top-rated experts to ensure an exceptional quality of work. Your orders and requests are given priority status and you are provided with VIP support. In addition to your completed order, you also receive a quality report to confirm that your order has been verified and undergone multiple checks to ensure it meets your specifications. Superior services have an extended revision period of 45 days, and our 1st Class services have a revision period of 90 days.

Our prices are determined by a series of factors including the number of pages you require, your deadline and the type of assignment. In addition, the price will depend on your study level. For an instant price quote, visit our Pricing page or contact our support team, who are available 24/7.

Absolutely! Here at IvyPanda we love discounts! If you are new here, use the code NEW15 for 15% off your first order. We also offer regular discounts, so keep an eye out for our special seasonal discounts that range from 5% off to 30% off.

Placing an order takes just 5 minutes. Simply fill out the order form, select the options that best suit you, add detailed instructions, and any desired extras. Then proceed to our secure checkout. Once your order is placed, you can go to the My Orders section to message your expert and support team directly with any additional information or files needed to complete your order.

Detail is everything when it comes to your task completion! The more precise, accurate and in depth your instructions are, the more effectively our academic experts can complete your task. Send us everything useful. This might include assignment instructions and outlines, notes, course material and reading lists.

Instructions can be sent to us via message and email or you can call and chat with us. Our customer service is available 24/7. We are always here to support you.

On rare occasions we may need access to your university student portal. This is only in cases where instructions and materials needed to complete an order are exclusively available through your university portal and cannot be copied or sent to us by any other means. In such a case, your university student portal login details should only be shared with the IvyPanda expert completing your order. We also advise that you change your university portal login password upon completion of the order, for added security. In all our years of operation, we have not had any issues related to shared login information.

Communication is key! For each order, we match you with the most skilled and qualified subject expert. In addition, feel free to message your expert with extra information or to clarify instructions. It is also possible to receive a draft of the order before completion to make sure the final product meets your needs.

Your expert can be reached directly through your order profile. Please keep in mind that unlike our support team who can be reached 24/7, our experts work specific hours only. If you need to urgently contact your expert or want to know when they might get back to you, reach out to our support team via order messages, email, chat, or phone.

Of course! If you have previously worked with an expert and you would like to work with them again, or if you would like one of our top experts to assist you, let us know. You can do this by selecting one of the following options before checkout: Preferred Expert, Superior, or 1st Class.

Select either Superior or 1st Class service at check out to ensure your order is completed by one of our top academic experts. You can also request an official quality report to guarantee your order is completed to the highest quality standard.

Instructions are usually sent to us directly after placing an order. Please inform us if you are not able to do this, or if you intend to send instructions at a later stage. Please note that changing the instructions after the expert has begun work may incur additional costs. Keep us updated and we will always find a solution.

The draft is a useful tool to ensure that your expectations are being met. If you would like to request changes get in contact with us. When providing feedback, please be as precise as possible, and use examples, this helps us review your draft, and any issues, as quickly as possible.

You set the deadline when you place an order. Over 97% of orders are completed in time, most are completed well before the deadline.

Contact us via chat, email, message or phone to find out about the status of your order. On rare occasions, orders can be slightly delayed while our editors verify the work, or while experts place finishing touches on the order. We will compensate you if an order is late or offer a full 100% refund if the deadline has passed and the order is no longer needed.

If you are unhappy with a completed order or would like something changed, we offer unlimited revisions for 14 days. Providing us with detailed feedback about the desired changes helps us address the issue fast. Our experts correct any and all mistakes pertaining to the initial service request. In addition, our Superior services have an extended revision period of 45 days, and our 1st Class services have a revision period of 90 days. We also offer a 100% money-back guarantee on all orders.