Frequently Asked Questions

We source the best talent globally. Our experts are based in the USA, UK, Australia, and many other countries. We ensure that all our experts hold a minimum of a Master’s degree, with many possessing a Ph.D. in their area of expertise. Our recruitment process is rigorous, with only 2 out of every 100 candidates getting accepted into our expert team.

No. All orders at IvyPanda are handled by experienced academic experts. Additionally, we check every work for plagiarism and potential AI use with the help of specialized software based on the same algorithms as ChatGPT, Claude, and other similar AI tools. As a result, you get entirely original work, fully tailored to your instructions.

All orders made with us require payment upfront. We recommend placing a free inquiry before ordering to make sure we can assist with your particular task. Plus, every order is backed by our 100% refund guarantee.

1st Class and Superior orders are undertaken by our top-rated experts to ensure an exceptional quality of work. Your orders and requests are given priority status, and you are provided with VIP support. In addition to your completed order, you also receive a quality report to confirm that your order has been verified and undergone multiple checks to ensure it meets your specifications. Superior services have an extended revision period of 45 days, and our 1st Class services have a revision period of 90 days.

Our prices are determined by several factors, including the number of pages you require, your deadline, and the type of assignment. In addition, the price will depend on your study level. For an instant price quote, visit our Pricing page or contact our support team, available 24/7.

Absolutely! Here at IvyPanda, we love discounts! If you are new here, use the code NEW15 for 15% off your first order. We also offer regular discounts, so keep an eye out for our special seasonal discounts that range from 5% off to 30% off.

Placing an order takes just 5 minutes. Simply fill out the order form, select the options that best suit you, add detailed instructions, and choose any desired extras. Then proceed to our secure checkout. Once your order is placed, you can go to the My Orders section to message your expert and support team directly with any additional information or files needed to complete your order.

Detail is everything when it comes to your task completion! The more precise, accurate, and in depth your instructions are, the more effectively our academic experts can complete your task. Send us everything useful. This might include assignment instructions and outlines, notes, course material, and reading lists.

Instructions can be sent to us via message and email, or you can call and chat with us. Our customer service is available 24/7. We are always here to support you.

On rare occasions, we may need access to your university student portal. This is only in cases where instructions and materials needed to complete an order are exclusively available through your university portal and cannot be copied or sent to us by any other means. In such a case, your university student portal login details should only be shared with the IvyPanda expert completing your order. We also advise that you change your university portal login password upon completion of the order, for added security. In all our years of operation, we have not had any issues related to shared login information.

Communication is key! For each order, we match you with the most skilled and qualified subject-matter expert. Feel free to message your expert with extra information or to clarify instructions. It is also possible to receive a draft of the order before completion to make sure the final product meets your needs.

Your expert can be reached directly through your order profile. Please keep in mind that, unlike our support team who can be reached 24/7, our experts work specific hours only. If you need to contact your expert urgently or want to know when they might get back to you, reach out to our support team via order messages, email, chat, or phone.

Of course! If you have previously worked with an expert and you would like to work with them again, or if you would like one of our top experts to assist you, please let us know. You can do that by selecting one of the following options before checkout: Preferred Expert, Superior, or 1st Class.

Select either Superior or 1st Class service at checkout to ensure your order is completed by one of our top academic experts. You can also request an official quality report to guarantee your order is completed to the highest quality standard.

We expect you to send your instructions when placing your order or immediately afterward. Please inform us if you are not able to do this, or if you intend to send instructions at a later stage. Please note that changing the instructions after the expert has begun work may incur additional costs. Keep us updated, and we will always find a solution.

The draft is a useful tool to ensure that your expectations are being met. If you would like to request changes, get in touch with us. When providing feedback, please be as precise as possible and include examples – this will help us review your draft and address any issues quickly.

You set the deadline when placing an order. Over 97% of orders are completed on time, and most are completed well before the deadline.

Contact us via chat, email, message or phone to find out the status of your order. On rare occasions, orders can be slightly delayed while our editors verify the work or while experts place finishing touches on the order. We will compensate you if an order is late or offer a 100% refund if the deadline has passed and the order is no longer needed.

If the result doesn’t meet your expectations or you’d like any changes, you’re entitled to a free revision period of at least 14 days or longer depending on your service plan. To help us make the adjustments efficiently, please provide detailed instructions on what should be changed or improved. Note that revisions should not contradict your original instructions.